What is SQX's Mission?
The Road to Success
At SQX, we aren’t confused about what we want. We don’t lie awake at night wondering why we provide our clients with high-quality financial data. Our vision is clear: to be the customer-friendly, value-oriented alternative to the big market data vendors.
So what about our mission? We know where we’re going, but how do we get there? If a vision is the destination, the mission is the roadmap. It’s the step-by-step instructions, what we do on a daily basis.
Our Mission: Service
The first part of our mission is to provide responsive, high quality, cost-effective service to our clients. In a way, this is a given. We’ve always given our clients top-tier data on a wide variety of securities: alternative investments, muni bonds, structured notes, broker-quoted—you name it!
But now, we’re making it clear that this sort of service isn’t an accident. It’s at the center of our identity. Our financial data coverage is world-class. Our prices are competitive. Our clients can expect the best service in the business—and we’re getting better every day. If we receive an email, we’ll respond to it the same day—usually within an hour. In the rare case where we can’t immediately address your concern, we’ll let you know what’s going on! We’ll never leave you hanging for days or weeks on end. Our mission won’t be accomplished until you’re content.
Kindness: By Example
Secondly, SQX has a mission to promote employees’ engagement with their families and communities by providing a flexible work environment.
But wait, why are we sharing this with you? Of course it’s great that we support our employees, but isn’t this part of our mission only relevant to our internal workings? On the contrary—flourishing employees and a healthy work environment directly benefit our clients.
The more equipped, supported, and encouraged we are at SQX, the more we’re able to have energy, passion, and drive to serve you. It’s a lot easier to provide friendly customer service when employees enjoy their time at work. It’s easier to value others when you feel valued yourself. For instance, one of our employees regularly coaches his son’s soccer games. When he needs to work in the evening instead of the afternoon one day a week, we accommodate and support him. Many of us have kids too—we get it! Since our workplace treats us like real people with real lives, we’ll treat you the exact same way.
Let's Succeed Together
Finally, part of our mission is to steward our financial and human resources to increase long-term profitability. At SQX, we believe that the resources we have are not meant to be used carelessly or selfishly, but to be stewarded for the benefit of others. As SQX increases in profitability, you’ll benefit too.
In the past few years, the success we’ve achieved has allowed us to expand the SQX team. These new employees are now streamlining and speeding up the data entry process, helping clients interact with our database, and making our website more accessible. None of this is possible without the success we’ve achieved. As we succeed, we’ll be even more equipped to help you succeed.
At SQX, we have a mission to serve you. We won’t settle for anything less than our best. These aren’t empty words for us. Just ask our clients—if we say something, we do it. We love showing them that working with a financial data provider can be an amazing experience.
We’d love the chance to show you too.
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